Privacy Policy
This Privacy Policy governs the manner in which Thatch Cover (which is a trading style of Best Protect Online) collects, uses, maintains and discloses information collected from users (each, a “User”) of the thatchcover.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Thatch Cover (which is a trading style of Best Protect Online).
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
Cookies
Thatch Cover (which is a trading style of Best Protect Online) puts small files (known as ‘cookies’) onto your computer which are used to measure how you use the website so it can be updated and improved based on your needs. Find out more about how to manage cookies.
How cookies are used on thatchcover.com
Measuring website usage (Google Analytics)
We use Google Analytics software to collect information about how you use thatchcover.com. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
- the pages you visit on thatchcover.com
- how long you spend on each thatchcover.com page
- how you got to the site
- what you click on while you’re visiting the site
We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.
We don’t allow Google to use or share our analytics data.
Google Analytics sets the following cookies:
Universal Analytics
| Name | Purpose | Expires |
|---|---|---|
| _ga | This helps us count how many people visit thatchcover.com by tracking if you’ve visited before | 2 years |
| _gid | This helps us count how many people visit thatchcover.com by tracking if you’ve visited before | 24 hours |
| _gat | Used to manage the rate at which page view requests are made | 10 minutes |
Google Analytics
| Name | Purpose | Expires |
|---|---|---|
| _utma | Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to thatchcover.com or to a certain page | 2 years |
| _utmb | This works with _utmc to calculate the average length of time you spend on thatchcover.com | 30 minutes |
| _utmc | This works with _utmb to calculate when you close your browser | When you close your browser |
| _utmz | This tells us how you reached thatchcover.com (for example from another website or a search engine) | 6 months |
You can opt out of Google Analytics cookies.
Remarketing
Thatch Cover also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to our website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
Cookie Consent
| Name | Purpose | Expires |
|---|---|---|
| cookieconsent_status | This lets us know if you have already dismissed the message about cookie consent on subsequent page views. | 1 year |
How we use collected information
Thatch Cover (which is a trading style of Best Protect Online) collects and uses Users personal information for the following purposes:
- To personalise user experience: we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site: we continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.
- To send periodic emails:The email address Users provide will only be used to respond to their inquiries, and/or other requests or questions.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Our Site is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this privacy policy
Thatch Cover (which is a trading style of Best Protect Online) has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Thatch Cover, 27 Old Gloucester Street, London, WC1N 3AX
This document was last updated on 3 Oct 2018